VoIP (Voice over IP) makes it possible to conduct phone calls over the internet instead of a traditional phone line. This technology offers many advantages, such as lower call costs and extensive functionalities, but there are naturally costs involved as well. For businesses, it is important to gain insight into the various cost elements before switching to VoIP.
What costs are associated with VoIP?
- Licensing costs
A telephone exchange is essentially a server running VoIP-specific software. Unfortunately, this software is not free; it can be compared to the licensing cost of Microsoft Office, for example. If you have your own exchange, you pay a licensing fee based on the number of simultaneous calls your company requires.
At PDSS, we offer a shared telephone exchange for €20 per user per month that includes all your call costs and basic functionalities, such as menus, ring groups, and voicemail-to-email.
- Hardware
With PDSS solutions, we ensure that you can always make calls with your number via your telephone exchange using a free app on your phone. Should you require physical hardware such as a desk phone or portable handsets, these must be devices compatible with the VoIP infrastructure we provide. If your existing hardware works with our solutions, you save on that cost.
- Extra features & maintenance
Some VoIP functionalities, such as conference calling or automatic forwarding, may incur additional costs. At PDSS, many of these features are included as standard in our service, ensuring you are not constantly faced with surprises.
Our VoIP service is also a managed product. This means that the maintenance and monitoring of your telephone exchange are handled by us, and that cost is also included in our price.
Is a full telephone exchange always necessary?
For small businesses with fewer than 8 users, traditional telephone exchanges can often be unnecessarily expensive and complex. Our shared telephone exchange offers the same advanced features for a fraction of the cost and is specifically designed for small businesses. For €20 per user per month, you enjoy features such as menus, ring groups, and voicemail-to-email – without expensive hardware or complex installations. Furthermore, the solution is scalable, allowing new users to be easily added or removed, which is ideal for growing businesses.
Affordable solution for larger companies
Larger companies with more than 8 users can also turn to us for an affordable solution. PDSS offers a dedicated, managed exchange that allows companies to save on their phone costs and benefit from the stability and support of a professional VoIP solution. We take full responsibility for management and maintenance, allowing you to focus on your core activities without worrying about the reliability of your telephony.
Customized telephony
A major advantage of VoIP is that you can set up your telephony system entirely according to your wishes. Whether it concerns simple call forwarding or advanced features like voicemail-to-email, everything is possible. We are happy to assist you with the design and implementation of a schematic that shows exactly how calls are routed within your organization. This schematic, which we easily map out, ensures that your telephony system works exactly as you want and remains easily adaptable.
